For all enquiries regarding orders, products, sizing, shipping, returns, wholesale, press or collaborations, please contact:
We aim to respond to all enquiries within 1–2 business days, Monday–Friday.
If you are unsure about sizing or need help choosing a size, please contact us at nona@nonathelabel.com and we will be happy to advise.
Some pieces are produced in limited quantities and may be made or finished to order. Please check the individual product description for specific information.
If an item is made to order, this will be stated on the product page and may require additional processing time.
Care instructions vary depending on the material and construction of each piece. Please always follow the care instructions supplied with your garment.
For cashmere and delicate knitwear, we recommend gentle handling and professional cleaning where indicated.
If you are unsure how to care for a particular piece, please contact us before washing or treating the garment.
We ship internationally.
Shipping options and costs are calculated at checkout based on your delivery destination.
Orders are generally dispatched within 2–5 business days, unless otherwise stated on the product page.
Made-to-order, pre-order and bespoke pieces may require additional time. The estimated production and delivery timeframe will be stated on the relevant product page.
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
If you need to change your delivery address, please contact nona@nonathelabel.com as soon as possible after placing your order.
We cannot guarantee that an address can be changed once an order has been processed or dispatched.
For orders shipped outside the European Union, customs duties, import taxes or other local charges may apply depending on the destination country.
These charges are the responsibility of the customer and are not included in the product price unless explicitly stated at checkout.
Please check your local customs regulations before placing an international order.
Returns are accepted only in the case of a faulty item.
If you wish to return an item for any other reason, we offer store credit provided the item is returned within 7 days of receiving your order.
Please contact nona@nonathelabel.com before sending any return.
All returns must be sent within 7 days of receiving your order.
Items must be:
Unworn and unused
In their original condition
Free from makeup, perfume, washing or any other signs of wear
Returned with all original tags attached
Returned in their original packaging where applicable
We reserve the right to refuse a return if an item does not meet these conditions.
Please email nona@nonathelabel.com before sending your item back.
Please include:
Your order number
The item(s) you wish to return
The reason for the return
Photographs if the item is faulty
We will provide you with the relevant return instructions.
Please do not send an item back without contacting us first.
If you are returning an item for reasons other than a fault, the item will be eligible for store credit only, provided it meets our return conditions and is sent back within 7 days of delivery.
No monetary refunds will be issued for change-of-mind returns.
Once your return has been received and inspected, your store credit will be issued.
Store credit will be issued for the value of the returned item. Original shipping costs are non-refundable.
Customers are responsible for the cost of return shipping unless the item is confirmed to be faulty.
We recommend using a tracked shipping service, as Nona the Label cannot be responsible for items lost in transit.
We carefully inspect every piece before dispatch.
If your order arrives faulty, damaged or incorrect, please contact nona@nonathelabel.com before returning the item.
Please include your order number and clear photographs of the issue.
If the item is confirmed to be faulty, we will advise you on the appropriate next steps and arrange a refund or replacement where applicable.
Please do not attempt to repair, alter or wash a faulty item before contacting us.
Sale items are final sale and are not eligible for return or store credit unless the item is faulty.
Please check the product description carefully before purchasing a sale item.
Pre-order and made-to-order pieces are produced specifically for your order and may therefore have longer production and delivery times.
The estimated timeframe will be stated on the relevant product page.
Due to their individual production, pre-order and made-to-order pieces are final sale and are not eligible for return or store credit unless the item is faulty.
Our pieces are made using carefully selected materials and, where applicable, handmade or hand-finished techniques.
Due to the nature of certain fabrics, dyes and finishing processes, slight variations in colour, texture or finish may occur. These variations are considered part of the character of the garment rather than defects.
Colours may also appear slightly different depending on your screen settings.
For all enquiries, please contact:
We aim to respond within 1–2 business days, Monday–Friday.
NONA THE LABEL
Vienna · London